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About Us
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Contact Us
Contact us for support, ask a question or leave a message.
Head Office
1825 Penn Ave #03, Pittsburgh, PA 15221
Email Support
sale@tag-r.org
Site
tag-r.org
Office Hour
Monday - Friday 07am - 09pm
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Please contact us for support.
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Frequently Ask Questions
Helpful Answers to Common User Questions
How does the hardware wallet protect my funds?
The hardware wallet stores private keys in an isolated vault, and signatures are performed internally without transferring keys to external systems.
What should I do if I lose my device?
Use the recovery phrase (seed) to restore access on a new device; store the seed in an offline location.
Does the device support ERC-20 tokens and other standards?
Yes, our models support the main standards — ERC‑20, BEP‑20, SPL, etc.; the availability list depends on the model and firmware versions.
How often are firmware updates released
Updates are released as needed — usually several times a year; critical patches are released immediately after a problem is detected.
Is it possible to integrate the device with exchanges and wallets
Yes, we provide SDKs and plugins for integration with popular services and our own solutions.
How is physical security ensured
Using mechanical and electronic countermeasures: protection
